Do Things Your Way
Get personalised guidance, advice and technical support.
Speak to a real person
With Demographix, there's no scripts and no standard responses. Our telephone support is provided by real, thinking human beings. We have a UK-based team of experts in online research technologies and methodologies who are available to speak to you, for instant help and feedback every working day. We’re always happy to give you advice about survey building, analysis, and how to make sure you’re abiding by laws, rules and regulations. We genuinely want to help!
Online resource centre and helpdesk
All our users have access to a searchable FAQs and user manuals, which have which have lots of "how to" and best practice advice. In addition, our online Helpdesk system is available at all times, and we aim to respond to all helpdesk tickets within one hour. We don't want you to be frustrated, waiting days for us to get back to you.
Free on-site group training
For UK customers, we can come to your premises to deliver group training sessions for new and advanced users, in presentation or hands-on format according to your needs. For all our customers worldwide, we can also provide online training sessions. We even offer free sessions for customers on annual subscription packages. more...
Bespoke solutions and custom builds
There may be times when you need something a little out of the ordinary. Unlike other survey systems where your choice is between using the standard features or going without, we pride ourselves on being able to provide the behind-the-scenes support to deliver the custom functionality you need. more...